Akbank Design Studio
TURKEY
Meet Akbank Design Studio - a powerhouse of good design, creativity and innovation based in Turkey. Akbank Design Studio's design journey has been nothing short of spectacular, marked by a tireless pursuit of excellence. This dedication is clearly mirrored in Akbank Design Studio's impressive haul of 4 A' Design Awards that we showcase here. Spanning across categories such as Software, Web and Interface, Akbank Design Studio's work stands as a living testament to a steadfast commitment to design excellence, serving as a beacon of inspiration for designers globally. With each project, Akbank Design Studio masterfully blends form and function, crafting designs that are not only aesthetically pleasing but also functional and timeless. This approach underscores Akbank Design Studio's celebration of creativity and an unyielding quest for innovation.
View Profile Consult Now Hire NowThe Akbank Career is an end to end recruitment platform that transforms hiring into a unified digital experience. By connecting candidates, recruiters, and hiring managers within a single ecosystem, it positions experience as a strategic asset. Informed by data driven research, the platform enhances transparency, accelerates processes, and improves decision making quality. As a scalable in house solution, it reduces reliance on external providers while supporting long term digital transformation.
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Kolektif is a web application where employees can track their human resources work and socialize. In this application, they can create and customize their profile pages, follow announcements, and make updates. At the same time, employees can see their colleagues' profiles, like their posts, and view the company's stories. Employees can also thank their colleagues or other teams by using the appreciation page. The new database is created through all these personal entries for employee-specific training and activity suggestions.
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Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish.
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Queue Management System is a design that enables the users who want to receive service from Akbank branches to introduce themselves with personal information or alternative methods and to take priority tickets. The flow of giving the ticket number to the user starts when the one chooses the type of transaction he / she wants to do. The ticketing is a flow that begins with the introduction of the user through the kiosk. After the one introduces himself / herself, the verification process is performed and an appropriate ticket is issued according to the user's transaction.
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